IT Support (m/w/d)

<h3>WIR GEBEN DEINER KARRIERE RAUM</h3>
<p>We are looking for you as soon as possible</p>
<h1>IT Support (m/w/d)</h1>
<p><strong>Location:</strong> Berlin</p>
<h4>Your tasks:</h4>
<ul> 
 <li>1st &amp; 2nd Level IT Onsite Support: Provide onsite IT support when needed, addressing both 1st and 2nd level issues.</li> 
 <li>2nd Level Global Support: Offer global support for IT related issues, ensuring timely and effective resolution.</li> 
 <li>Technical Issue Resolution: Resolve complex technical issues escalated from the 1st Level support team.</li> 
 <li>Root Cause Analysis: Identify the root causes of incidents and recommend appropriate fixes to prevent recurrence.</li> 
 <li>Software Expertise: Provide expertise on specific software applications, assisting users with technical challenges.</li> 
 <li>Escalation Management: Manage escalations and liaise with other IT teams to ensure issues are resolved efficiently.</li> 
 <li>Preventive Actions: Monitor recurring issues and recommend preventive actions to enhance system reliability.</li> 
 <li>Technical Escalation Point: Serve as the technical escalation point for critical issues, ensuring they are addressed promptly.</li> 
 <li>Infrastructure Support: Provide local and onsite infrastructure support, maintaining the integrity and performance of IT systems and network.</li> 
</ul>
<h4>Your Profile:</h4>
<ul> 
 <li>Proven experience in IT support, particularly in a 2nd Level capacity.</li> 
 <li>Strong problem-solving skills and the ability to resolve complex technical issues.</li> 
 <li>Excellent communication skills, both written and verbal in English. German is an advantage.</li> 
 <li>Ability to work collaboratively with other IT teams and manage escalations effectively.</li> 
 <li>Expertise in specific software applications and a solid understanding of IT infrastructure.</li> 
 <li>Proactive approach to identifying and implementing preventive actions.</li> 
</ul>
<h4>Your perspective:</h4>
<ul> 
 <li>Interesting, varied and broad range of tasks in one of the largest real estate companies in Germany and Europe</li> 
 <li>Good working atmosphere, communication culture “on a first-name basis” and a pleasant working atmosphere in an environment with flat hierarchies</li> 
 <li>Individual training and coaching for professional and personal development in our Academy and with our in-house business coach</li> 
 <li>Professionally equipped, in-house gym with trainers and courses at the headquarters in Berlin as well as fitness and health offers through the Wellhub platform at all external locations</li> 
 <li>Comprehensive company health management and company pension scheme</li> 
 <li>Support on the way to work through a subsidy for the use of public transport and the option of leasing a bicycle through Eurorad</li> 
 <li>Modern IT equipment such as laptop and cell phone</li> 
 <li>Mobility and flexibility through the use of pool cars and company cars to carry out tasks</li> 
 <li>Flexible working hours and mobile working for an even better work-life balance</li> 
 <li>Exciting virtual range of family-friendly benefits, including vacation programs, leisure and sports activities and consulting services with our partner company Voiio</li> 
 <li>Opportunity to attend Bundesliga matches of FC Union Berlin, our favorite club</li> 
 <li>Discounts in selected hotels worldwide with up to 30% on overnight stays and special conditions on food and drinks</li> 
 <li>Employee discounts for special conditions in the areas of media, fashion, leisure, facilities and much more via a partner company</li> 
 <li>Drinks and a selection of fruit</li> 
</ul>
<h4>Have we sparked your interest?</h4>
<p>Then click on “<strong>Apply now</strong>” below and Max Boikov looks forward to receiving your compelling application documents, including your earliest possible start date and salary expectations.</p>
<p>Apply now</p>
<p><strong>Grand City Property Ltd – Zweigniederlassung Deutschland, Personalabteilung, Wittestraße 30, Haus F, 13509 Berlin</strong></p>
<p>GCP is a rapidly expanding company in the real estate sector.<br> We are experienced in renting and managing apartments throughout Germany for over a decade. According to our guiding principle “With us in good walls”, we improve the living space and the living environment step by step, ensure that good, affordable living space is created and maintained and thus create a high level of tenant satisfaction through contact at eye level.<br> We act reliably, think long-term, find solutions and promote community - both internally and externally. We offer our employees a wide range of development opportunities and attach great importance to mutual respect and appreciative cooperation.</p>
<p>GCP –_gogle.png Grand City Property http://www.gc-pm.de http://www.gc-pm.de https://relaxx-files.raven51.de/kcenter-google-postings/kc-9806/logo</p>
<p>2025-08-01T20:59:59.999Z FULL_TIME</p>
<p>EUR</p>
<p>YEAR 35000.0 50000.0</p>
<p>2025-06-02</p>
<p>Berlin 13509 Wittestraße 30</p>
<p>52.580261 13.2933421</p>

Berlin

Augsburg

Bremen

Darmstadt

Dortmund

Dresden

Düsseldorf

Erfurt

Essen

Frankfurt Am Main

Hamburg

Hannover

Karlsruhe

Köln

Leipzig

München

Nürnberg

Stuttgart

Datenanalyse / BI

Prozessanalyse

Anforderungsanalyse

Systemanalyse

Analyse

1st Level Support

3rd Level Support

Field / Maintenance Engineer

Anwendungsadministration

2nd Level Support

Anwendungsadministration / Support

Entwicklung / Umsetzung

Anwendungsbetreuung

IT Consulting

IT Training

IT Security / Auditing

Beratung/Training

Datenbank Entwicklung

DB Architektur

DB Administration

Machine Learning

Data Science

Architektur

DevOps

UX / UI

Desktop / Software

Micro-Controller Entwicklung

Hardware Design

Hardware / Embedded

Risikomanagement

Governance / Compliance

Quality Management

Produktmanagement

Projektmanagement / Scrum

IT-Leitung

Projektkoordination

Programm-Management

Change Manager

ITIL

IT-Projektcontrolling

Management / Direktion

IT Management

SaaS Sales

Technischer IT Vertrieb

IT Einkauf

IT Sales / Einkauf

Android

Mobile

Affiliate Marketing

Content Management

Performance Marketing / SEA

Online Marketing

techn. Redaktion / Dokumentation

Test Engineering

Qualität / Testing

Konfigurationsmanagement

Systemarchitektur

Linux

Storage

Windows Server

Netzwerkadministration

Access / Rights Management

Service Delivery

Release Management

Automation

Systemadministrator / DevOps

Front-End

Back-End

Full-Stack

Webentwicklung

Praktikant

Einstieg

mit Berufserfahrung

Teamleitung

Management

Java

Python

Scheme

Firewall

Cloud Technologies

Windows

Network