We are looking for you as soon as possible
IT Support (m/w/d)
Location: Berlin
Your tasks:
- 1st & 2nd Level IT Onsite Support: Provide onsite IT support when needed, addressing both 1st and 2nd level issues.
- 2nd Level Global Support: Offer global support for IT related issues, ensuring timely and effective resolution.
- Technical Issue Resolution: Resolve complex technical issues escalated from the 1st Level support team.
- Root Cause Analysis: Identify the root causes of incidents and recommend appropriate fixes to prevent recurrence.
- Software Expertise: Provide expertise on specific software applications, assisting users with technical challenges.
- Escalation Management: Manage escalations and liaise with other IT teams to ensure issues are resolved efficiently.
- Preventive Actions: Monitor recurring issues and recommend preventive actions to enhance system reliability.
- Technical Escalation Point: Serve as the technical escalation point for critical issues, ensuring they are addressed promptly.
- Infrastructure Support: Provide local and onsite infrastructure support, maintaining the integrity and performance of IT systems and network.
Your Profile:
- Proven experience in IT support, particularly in a 2nd Level capacity.
- Strong problem-solving skills and the ability to resolve complex technical issues.
- Excellent communication skills, both written and verbal in English. German is an advantage.
- Ability to work collaboratively with other IT teams and manage escalations effectively.
- Expertise in specific software applications and a solid understanding of IT infrastructure.
- Proactive approach to identifying and implementing preventive actions.
Your perspective:
- Interesting, varied and broad range of tasks in one of the largest real estate companies in Germany and Europe
- Good working atmosphere, communication culture “on a first-name basis” and a pleasant working atmosphere in an environment with flat hierarchies
- Individual training and coaching for professional and personal development in our Academy and with our in-house business coach
- Professionally equipped, in-house gym with trainers and courses at the headquarters in Berlin as well as fitness and health offers through the Wellhub platform at all external locations
- Comprehensive company health management and company pension scheme
- Support on the way to work through a subsidy for the use of public transport and the option of leasing a bicycle through Eurorad
- Modern IT equipment such as laptop and cell phone
- Mobility and flexibility through the use of pool cars and company cars to carry out tasks
- Flexible working hours and mobile working for an even better work-life balance
- Exciting virtual range of family-friendly benefits, including vacation programs, leisure and sports activities and consulting services with our partner company Voiio
- Opportunity to attend Bundesliga matches of FC Union Berlin, our favorite club
- Discounts in selected hotels worldwide with up to 30% on overnight stays and special conditions on food and drinks
- Employee discounts for special conditions in the areas of media, fashion, leisure, facilities and much more via a partner company
- Drinks and a selection of fruit
